Return & Refund Policy
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling the restaurant. Thank you so much!
If you get food that is different from your receipt, we sincerely apologize.
For pick up orders, please call us as soon as you notice that you received the wrong food.
If you received the wrong order, we will gladly make you the correct one. The wrong order must be returned for the exchange.
If you were charged for the wrong food, we will give you a refund.
We cook our food fresh to order with only the finest and freshest, USDA certified ingredients. We take great care and pride in all of the dishes we make.
For pick up orders, please call us immediately if you receive unsatisfactory food.
For delivery orders, please call the delivery company about the issue.
We will need the food returned in the original container(s) so we may investigate on your satisfaction and decide on a solution. If we conclude that it is our mistake, we will make the correct order for you. If you do not wish to receive a new dish, we will refund the amount to your credit card or cash payments, depending on your type of payment.
If our food does not meet your expectations or you dislike our dish, we apologize and may offer to exchange your dish for an item of equal or lesser value.
We will need the food returned in the original container(s)* so we may confirm our preparation was correct. In the case of exchanged food, you can come to pick up the food.
Your order will be a priority if you come to pick it up. In all cases, please return the wrong food in the original container(s)* to our host to avoid an additional charge.
Please understand that we do delivery orders using a third party company AUGUSTGATOGO. We prepare your delivery orders within 10-20 mins, depending on the amount you order. It is then ready and waiting on the driver to pick up the items from our restaurant. Most delivery orders take up to an hour or more for it to be delivered. If the delivery time is too long, we suggest you place a pick-up order instead.
We are not responsible for the food after it is picked up by the delivery driver. We make sure that the order is fresh and hot or cold items such as drinks, or smoothies before it leaves our restaurant. For example, if you order any smoothie or cold items. We will keep it in the freezer until the delivery driver comes to pick it up, afterwards, it is the driver’s responsibility to get the order to you.
Please note: We strive to prepare and package our pick-up and delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items at your discretion.
*Return / Cancel*
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages. Please contact us for more information.
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we unfortunately will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and other patrons.
*If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.